Return and Refund Policy

Effective Date: June 23, 2026

Thank you for shopping at Ariana Grande Official Shop. We strive to provide high-quality products and excellent customer service. Please review our Return and Refund Policy carefully before making a purchase.

1. Return Eligibility

We accept returns for eligible items within 30 days of delivery.

To qualify for a return, the item must:

• Be unused and in its original condition

• Be returned in its original packaging

• Include all tags, accessories, and accompanying materials

• Be accompanied by proof of purchase

We reserve the right to refuse returns that do not meet these requirements.

2. Non-Returnable Items

The following items are generally not eligible for return:

• Gift cards

• Downloadable or digital products

• Personalized or custom-made items

• Clearance, final sale, or promotional items marked as non-returnable

• Items showing signs of wear, use, or damage caused by the customer

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the item and packaging

We will review the claim and, if approved, provide a replacement, store credit, or refund at our discretion.

4. Return Process

To initiate a return, contact us at:

Email: info@arianamerch.shop

Please include:

• Your order number

• Full name

• Reason for return

Once your request is approved, we will provide return instructions.

Do not send items back without receiving return authorization.

5. Return Shipping Costs

Unless the return is due to our error, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless otherwise required by law.

We recommend using a trackable shipping service, as we are not responsible for returned packages lost in transit.

6. Refunds

After receiving and inspecting the returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider and financial institution.

7. Exchanges

We only replace items if they are defective, damaged, or if the wrong item was sent.

To request an exchange, contact us at info@arianamerch.shop.

8. Order Cancellations

Orders may be canceled before they are processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the return process outlined in this policy.

9. Chargebacks

If you experience an issue with your order, please contact us first at info@arianamerch.shop so we can attempt to resolve the matter before a chargeback is initiated.

10. Policy Changes

We reserve the right to modify this Return and Refund Policy at any time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions regarding this Return and Refund Policy, please contact us:

Ariana Grande Official Shop
Website: arianamerch.shop
Email: info@arianamerch.shop