Shipping Policy

Effective Date: June 23, 2026

Thank you for shopping at Ariana Grande Official Shop. This Shipping Policy outlines how orders are processed, shipped, and delivered through arianamerch.shop.

1. Order Processing

Orders are typically processed within 1–5 business days after payment has been successfully received and verified.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, product launches, promotions, or holidays, processing times may be extended.

2. Shipping Times

Estimated delivery times vary depending on the destination and shipping method selected.

Typical delivery estimates:

• United States: 7–15 business days

• Canada: 7–20 business days

• United Kingdom: 7–15 business days

• Europe: 7–20 business days

• Australia & New Zealand: 10–20 business days

• International Orders: 10–30 business days

Delivery times are estimates only and are not guaranteed.

3. Shipping Costs

Shipping costs are calculated at checkout based on:

• Destination

• Package weight

• Shipping method selected

Any applicable shipping fees will be displayed before completing your purchase.

4. Order Tracking

When available, tracking information will be sent to the email address provided during checkout once the order has been shipped.

Please allow up to 72 hours for tracking information to become active after shipment.

5. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in product prices or shipping fees unless explicitly stated otherwise.

We are not responsible for delays caused by customs authorities.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the order has not yet shipped, please contact us immediately at info@arianamerch.shop.

We are not responsible for orders delivered to addresses provided incorrectly by the customer.

Additional shipping charges may apply for reshipment requests.

7. Lost, Stolen, or Delayed Packages

Once an order has been handed over to the shipping carrier, delivery becomes the responsibility of the carrier.

We are not responsible for:

• Lost packages

• Stolen packages

• Delivery delays caused by the carrier

• Weather-related delays

• Customs delays

• Incorrect addresses supplied by customers

If your package appears lost, please contact the shipping carrier first and then contact us for assistance.

8. Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery.

Please provide:

• Your order number

• Photos of the damaged item

• Photos of the packaging

We will review the claim and work toward an appropriate resolution.

9. Split Shipments

Orders containing multiple products may be shipped separately depending on inventory availability and fulfillment locations.

You may receive multiple tracking numbers for a single order.

10. Shipping Restrictions

We reserve the right to limit or refuse shipments to certain countries, regions, or addresses where shipping services are unavailable or restricted.

11. Policy Changes

We reserve the right to modify this Shipping Policy at any time. Changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions regarding this Shipping Policy, please contact us:

Ariana Grande Official Shop
Website: arianamerch.shop
Email: info@arianamerch.shop